FAQ

How do I place an order?

Simply choose your Product from the dropdown menu on the product page, then click the “Add To Cart” button and proceed to checkout.

How Can I pay for my order?

We accept only COD (Cash On Delivery). You will pay the value of the order, directly to the courier, when picking up the package.

Also we offer Free Shipping to all orders. Shipping takes about 2-6 business days.

Will I receive a confirmation of my order?

After you complete the checkout process, you will receive a confirmation email, letting you know that we have received your order. Often those go to Spam so be sure to check your Spam/Junk email folder as well.

I did not apply the coupon code. What can I do?

Unfortunately a coupon code cannot be applied after you have completed the processing of your order. We want you to get those savings, so please be sure to remember to apply your code before finalizing your purchase. Please note that coupon codes can not be combined. Only (1) coupon per order can be applied.  

How long does it take for my order to arrive?

All items are subject to a handling period before they are dispatched. Most of our items leave the warehouse within 1-2 business days of Order.

Shipping : Delivery typically takes 2-6 Days after an item ships.

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your items once you have received your order. For more information, consult the  Exchange and returns section.

Is there a tracking number?

All US orders are delivered by USPS. Tracking information for orders within the USA is available upon request and normally become available in the system after shipment. Email: support@caringtip.com  and mention your order number + shipping address so our customer service team can assist you.

I ordered multiple items but only part of my order arrived. Why?

We do our best to reduce costs on your end so you don’t have to pay high taxes on your items.

We have a large assortment of products and source them from all over the globe to get the best quality at the best price.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries. 

Shipping Policy

Caringtip is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Caringtip will not be responsible for any duties, taxes, or customs fees under any circumstances.

If the order arrives at your country and the customer refuses to accept the package OR no attempt is made in the country of destination to deliver the package,Caringtip reserves the right to abandon the package(s) and will not be responsible for any refund.

What is your return policy?

We firmly stand behind all of our products. Please find specific details in our Refund Policy

How secure is my personal information?

Caringtip adheres to highest industry standards to protect your personal information when you purchase from our online store.

Questions? Concerns? Suggestions?

If your issue is not listed above, please contact us anytime with questions, concerns or suggestions of what we can improve. If you loved your order, send a photo of you with you items for a chance to be featured on our Facebook or Instagram page! We love hearing from you and your feedback is so much appreciated!! Reach out to us anytime at support@caringtip.com

Our amazing customer support team is working non-stop on your requests! Please allow 24 hours for us to reply to get back with you!

 Thanks you for shopping with us! 

CARINGTIP